BuyBlackhillsgold offers a 30-day money back guarantee for items in their original condition accompanied by the tag and original receipt.
All returns need Return Authorization Number (RA#). If you wish to return an item, email us at firstname.lastname@example.org requesting a RA# and return instructions. Please follow the return instructions to mail your package and let us know the Return Tracking Number from the package you are returning.
Black Hills Gold Mothers Jewelry is non-returnable, as we custom design these items to your specifications. All our family jewelry has lifetime warranty against defects in material and workmanship. Please feel free to contact us with any questions prior to purchase.
For all our black hills gold ring returns, any additional sizing charges incurred are not refundable. Standard sizes : Ladies 5-9; Men 9 -12.
Currently, we are not accepting returns from Non-U.S customers.
All our black hills gold jewelry come with the manufacturer's warranty against defects in materials and workmanship. For defective items, the buyer is not responsible for shipping costs.
Items must be returned in unused condition with tags, in the original packaging directly to the factory TR Jewelry Concepts in Rapid City, SD. The buyer is responsible for return shipping of the items.
A full refund of purchase price minus shipping charges incurred by the factory will be credited to the same form of payment used in your purchase within 15 days of receiving the return.
If you need to exchange your ring to a different size, there will be a shipping charge of $8.50 but there will be no handling fee.
All return and exchange items item will be examined by our manufacturer to determine if it has been damaged or worn prior to the refund or exchange process.